Motability
customers in County Durham can be sure of receiving award-winning customer
service when they visit local dealer Pulman ŠKODA, who have won a regional
award for their work with the Motability Car Scheme. The accolade is part of a programme of awards, launched
last year by Motability Operations, to recognise and reward outstanding
customer service provided by local Motability dealerships. Pulman ŠKODA won the award from over 600 dealers a fantastic
achievement and dedication from everyone involved.
The Dealer Awards programme is designed to reward best practice and
ensure all Motability customers receive exemplary customer service across the
Motability Scheme’s national dealer network. The Awards are judged on how a
dealer delivers the Scheme to customers, which is assessed by customer feedback
and reviews of their performance. All winners of the
quarterly awards are automatically entered into the national, annual awards
which are announced at the beginning of the following year.
Peter Wilson, General
Manager – Dealer Relations at Motability Operations, explains:
“The focus of these awards is to thank our dealer
partners for providing a consistently positive customer service experience,
after all, they are often the first point of contact for our customers. It’s
important for us to recognise our dealer partners who go above and beyond when
representing the Motability Scheme and highlight those who are setting a great
example of how to do it well, like Pulman ŠKODA. Many congratulations to them on their award.”
Celebrating
their Motability Dealer Award win, Elizabeth Walton from Pulman ŠKODA, said:
“All of us at Pulman ŠKODA are incredibly proud to win this Motability Dealer
Award. Last year we have moved into our new Pulman ŠKODA showroom at Belmont
Durham, along with undertaking a training programme to ensure that everyone in
the sales team are qualified as Motability experts. Offering the very best
service and experience to our customers. We want to thank Motability for this
fantastic award. We look forward to continuing our award-winning approach to
business and customer service and to welcoming many more Motability customers
through our doors in 2017”
Anyone who
receives the Higher Rate Mobility Component of the Disability Living Allowance,
the Enhanced Rate of the Mobility Component of Personal Independence Payment,
War Pensioners’ Mobility Supplement or Armed Forces Independence Payment can
exchange their weekly payment to lease a new car through the Motability Scheme.
Insurance, servicing, RAC breakdown assistance and replacement tyres are
included in the cost of the lease.
For more
information about the Motability Scheme and to find your local dealer, visit www.motability.co.uk or call 0800 953 7000.
